Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Appointment Only
  • Sun Closed
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419-782-7827 | 1735 Spruce St Defiance, OH 43512

PRIVACY POLICY

This privacy policy sets out how Northwest Automotive LLC uses and protects any information that you give Northwest Automotive LLC when you use this website. Northwest Automotive LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Northwest Automotive LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/08/2018. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.
  • We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

NAPA Service Assistant


What Our Customers Are Saying

Very happy with the service!!! They came and picked my truck up, repaired my tire, and brought my truck back to me within time frame they stated. Today my tire went low, they worked on my truck immediately. Would recommend them to anyone, they are very friendly and accommodating. 5 star rating from me!!!!

, 12/16/2021

Awesome shop!! Not only was the estimate the lowest I received, the entire exhaust system was replaced (headers on back), the work was completed in under 2 hours. I m a U.S.Army Veteran and my car had a misfire situation going on due to bad coil pack, well Tim & his guys found me a coil pack and put it on NO CHARGE!! I would recommend this shop to any & everyone!

, 10/13/2021

reviewicon

Tim and the guys do great work here and are honest I definitely recommend these guys for any repairs

, 09/28/2021
I have a 2011 Jeep Liberty, the A/C stopped working, so I called up Tim and told him. He said can you bring it in today at 1:00pm? I said yes. So I took it in, they found that all the Freon was out of the unit. So they put more Freon in plus added some dye to find if the system may have a leak. So I paid the bill. Tim said, if you have any further problems bring it back. So the next day I started my Jeep up. The A/C stop working. So I called them back on Saturday. Can you bring it back on Monday at 2:00pm? I replied yes. Returned back to Northwest Automotive. They took my jeep in and recharged the A/C unit, and checked the system for any possible leaks. So Tim filled me in on no signs of dye so go ahead drive it and if any further problems bring it back. So how much money do I owe you? He replied nothing. The next day I drove my Jeep the A/C stop working again. So I called them back and told them. Can you drop it off so we can get to work on it Monday morning. I said yes. So I called them up Monday around noon and asked how are things going with my jeep? He replied that we believe we have found the leak. So he asked you said when it would set over night that the next day it not work? I replied yes. He asked if you don't need your Jeep back today, we will let it set overnight and check and see if it is still working in the morning. So I replied yes. I called them back the next day and asked how are things going with my jeep? Tim replied it is working fine. He asked if I would pick it up later today, l said that is fine because I will not be in town till around 3:30pm. Because I was at work. So went to pick up my Jeep. Tim said I believe the problem was from the low pressure valve. It should be alright. I replied so how much do I owe you. He said nothing, if you have any further problems bring it back. I believe he is a fair and honest person. I will respect that and I will bring him some more business. Thanks again.

, 07/16/2021

Northwest Automotive didn't charge me to look over my Geo Traker, even though I didn't end up having anything done to it. Will be going back to them.

, 04/26/2021

reviewiconLeaf Springs
Undercar Services, near Defiance, OH

Northwest Automotive did it right again. Out read leaf springs on the Firebird and the stance was back where it's supposed to be! Very good job again! Thanks!

, 03/12/2021
  • AERA (Automotive Engine Rebuilders Association)
  • ASE Certified - Automotive Service Excellence
  • BBB Accredited Business
  • NAPA AutoCare Center
  • Jasper Engines & Transmissions
  • Mobile Air Conditioning Society
  • WIX Filters
  • ALL-DATA
  • IDENTIFIX
  • UNOH Alumni - University of Northwestern Ohio
  • Defiance Ohio Police
  • Car Care Aware
  • Call Us For Service: 419-782-7827